Hi, I'm Shubham
MBA International Business, 7+ Years in Global Ops, CX & CS Across 60+ Countries
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I help organizations streamline global operations, elevate customer experiences, and build scalable systems that drive long term growth.
Countries supported globally
CX, Operations & Global Programs delivered
Efficiency improvement across customer journey
Deployed CRMs & Enterprise Systems
Case Studies
Global Operations Overhaul at Entrepreneurs’ Organization
Shubham rebuilt the global sales operations engine for a 19k-member organization across US, EMEA & APAC.
He implemented analytics-driven renewal workflows, automated customer engagement cadences, and redesigned forecasting systems delivering:
$1.2M+ annual renewals protected YoY
90%+ renewal rate sustained for 3 straight years
Response times cut from 72 to 24 hours via CRM + process optimization
Leadership recognition for building scalable onboarding & regions training
International Expansion & Revenue Outperformance at APL
18% higher revenue vs domestic markets across 6 global regions
As a founding member of the international business team, Shubham led APL’s global expansion strategy.
He revamped market segmentation, built success playbooks, and implemented customer health dashboards.
Results:
18% revenue outperformance against domestic business for 3 consecutive months
6+ new global markets launched
Built onboarding & enablement frameworks for a 5-member international sales team
Improved customer segmentation & retention forecasting using CRM intelligence
Sales Ops Acceleration at Realme (Pan-India)
Cycle time reduced from 72 hours → 24 hours
At realme, Shubham led sales operations across B2B and B2C channels nationwide.
Through process redesign, SOP creation, and cross-team workflow integration, he delivered:
66% reduction in sales cycle time (72 → 24 hours)
4-member ops team managed across India
Major improvements in SLA adherence & conversion rates
Built revenue-saving escalation frameworks to protect key accounts
